Terms & Conditions

Last updated: September 2026

Welcome to Meson Direct. These terms and conditions govern your use of our website and the purchase of the products shown on our website. By using our website and purchasing our products, you agree to these terms and conditions.

Website usage

You may use our website for lawful purposes and in accordance with these terms and conditions. You may not use our website in any way that violates any applicable laws or regulations or infringes on our intellectual property rights.

Accuracy of information

While we make every effort to keep the information on the website up to date and accurate, information, including pricing, may change at any time without prior notice. All specifications, product descriptions and products on the website are subject to change without prior notice.

Terms of sale

By placing an order with us, you agree to provide valid contact details, including your name, contact number, address and city. We reserve the right to refuse or cancel any order placed by a customer for any reason, including force majeure circumstances.

Payment terms

Online orders are cash on delivery (COD): there is no advance payment, and you pay in cash when your order arrives. Products can also be collected and paid for at our store; please contact us first so we can make sure the item is available at the store. If you have any questions about payment, WhatsApp or call us on 0319 8429055 or email [email protected].

Shipping & delivery

We will ship your products to the shipping address you provide during checkout. While we make every effort to ship your products as quickly as possible, we cannot guarantee delivery times. We are not responsible for any delays or damage that occurs during shipping. If you have any questions about delivery, WhatsApp or call us on 0319 8429055 or email [email protected].

Refund policy

For accessories, a refund is applicable within 4 days if you receive damaged goods, if the goods do not match the product description, or if damage occurs during shipping. We do not accept refunds for change of mind under any circumstances.

Return policy

Accessories can be returned within 4 days if the product is not properly packed, is found damaged during shipping, or is not received as described on the website. Please note that the manufacturer may change the quality or standard of its products over time, and we are not responsible for such changes. We guarantee that our products are 100% original and box-packed as received and dispatched/delivered.

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Laptops, new and used, can’t be returned once delivered. That’s exactly why you’re welcome to test any laptop at our store before you buy, and any warranty shown on the product page still applies.

Ordering a product

When you place an order on our website, you agree to purchase the products at the prices listed on our website. You also agree to pay any applicable taxes and shipping fees. We reserve the right to refuse or cancel any order at any time for any reason, including if the product is no longer available or if there is an error in pricing or product information.

Cancellation of order

If an order is cancelled before the shipping process has started, we may refund the full amount of the order. However, if the order has already been sourced from our vendor, a 10% deduction from the product price will apply. Once the order has been shipped to the customer, it is not eligible for cancellation. Change of mind is not accepted under any circumstances.

Warranty policy

Warranty applies on selected items only; where a warranty is available, its period is shown on the product page and confirmed at the time of purchase. Our warranty policy follows the standard guidelines of manufacturers, importers, distributors and vendors. The company has limited liability for warranty issues, especially regarding damage in transit, misuse and power failure. If a product has an international warranty, the seller has no warranty liability in Pakistan: if a laptop requires service, replacement or repair, the unit must be sent by the customer to the respective region (e.g. US, UAE). The company can assist customers with troubleshooting steps. Please clarify warranty-related questions before ordering a product to avoid any confusion.

Used laptops, desktops and add-ons are not returnable. The checking warranty is valid for 3 days from the date of purchase. Please inspect your ordered items when the shipment is delivered, as no damage claims will be accepted afterwards.

Contact us

Meson Direct, Office No. 135, 1st Floor, Bhayani Commercial, Block M, North Nazimabad, Karachi. WhatsApp or call 0319 8429055.